Terms and Conditions

Shopping Online.
Shopping is easy, convenient and secure. Simply select the Product you want to purchase, the desired flavour and quantity, and click “BUY NOW”. When you’ve completed shopping, click the “Cart” button and follow the instructions to checkout and complete your order. 

Please note that you may change the contents or edit the quantities of items in your shopping cart until you click “Complete Order”, after which your order will be processed. After submitting your order, you will receive an email confirmation with confirmation number. If your email confirmation does not arrive within 48 hours after you have placed your order, please contact us via email for assistance.

Products offered are offered subject to availability. While we do our best to ensure that product and pricing information is current and complete, Company is not liable for inaccurate information or for any information that has been omitted or is out of date. Prices for Products are quoted in British Pounds Sterling. Company may, from time to time, offer promotions for shipping and other discounts on product purchases. 

We reserve the right to suspend any such promotions, update product information, change prices and adjust shipping and handling fees at any time without notice. Furthermore, we reserve the right to change, limit, refuse or cancel any order you place with us in our sole discretion. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

By entering into any transaction through the Site, you warrant and represent that all information you provide is true and correct (including, without limitation your credit card information and billing address), that any credit card transactions submitted by you are authorised, and that you are the legal holder of any credit card or payment account used to enter into any transaction through the Site. 

If (i) your means of payment is not valid, (ii) a transaction is not authorised, 
(iii) your means of payment cannot be processed or verified at the time of any charge, 
(iv) a charge is disputed for any reason other than failure by Company to deliver the Product purchased by you, 
(v) you have abused or misused promotions or promotion codes, or  
(vi) you have otherwise used the Site to enter into an improper transaction, Company reserves the right to immediately terminate any pending transactions, suspend your access to the Site, and terminate all of Company’s obligations hereunder.

Notwithstanding anything herein to the contrary, you agree that any formal payment dispute lodged with any bank, merchant services provider, credit card or payment card company, or any third party discount provider shall be invalid unless: (x) you notify Company within ten (10) days from date of the applicable transaction that you wish to dispute any charge relating thereto; and (y) that you have made reasonable, good faith efforts to resolve such dispute with Company directly, and such efforts have failed. You can e-mail details regarding your dispute to hello@tomsteas.com.

If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please email us at hello@tomsteas.com. using your order number.