Returns / Refund Policy

We hope that you are happy with your purchase from Tom’s Teas, however, if you wish to return a product in its unused and original packaging, please return it to us, with the receipt, at Tom’s Teas Ltd, PO Box 73620, London SE19 9DT, within 14 days of receiving your product/s.

The refund will be made in the form of the original payment. To exercise your right to a refund, please inform us of your decision via email at You bear the cost of return shipping costs, unless the Products are defective or the Products received were not the Products ordered.

Any lost, stolen or damaged orders will be replaced, provided you notify us within 14 days of placing your order.

To discuss a delivery or to check on the status of an order, please contact us at and we will respond to you as soon as we can reasonably do so.

If you have any questions or comments regarding these Terms and Conditions or the Site, please feel free to contact us by email at